The TAL commitment is to provide outstanding service that simplifies and enhances your experience with us. Our goal is to make the life insurance experience fast, friendly and easy.
We demonstrate our passion for customer service daily through our actions. When you call the TAL Adviser Service Centre, you get assistance from responsive, knowledgeable and highly-trained staff who are empowered to deliver on our service commitment to you and your clients.
We also support you with our enhanced ‘over the phone’ capabilities, including Direct Debit authorisation and voice signature for new policies.
TAL takes a flexible approach to underwriting which understands that every individual has a unique risk profile, and works to provide a solution that delivers the best possible outcome.
We have a reputation for underwriting innovation – pioneering automated underwriting in Australia. Our advanced underwriting rules engine (URE) automates new business submissions using sophisticated logic that dramatically reduces the need for traditional underwriting requirements. Simplifying the underwriting process allows us to offer you industry-leading decision times on policy applications.
By reducing traditional barriers to obtaining cover, optimising our underwriting with Straight Through Processing initiatives and adopting a customer-centric approach in our new business application, TAL offers a streamlined and personal underwriting experience.